Frequently Asked Questions


Mon-Fri (excluding holidays) 8:30 am to 1:30 pm and 2:30 pm to 4:30 pm.

The confirmation email may have gone to your SPAM/JUNK folder. The confirmation number is generated by an automatic response system that some email programs are seeing as possible spam/junk. If the confirmation email is not in your INBOX in sixty seconds, look in the other folder. THANKS!

No... they must be picked up with a valid picture ID. They are to be picked up at the bridge office which is located at the toll plaza (hours are in the FAQ section.) Only the account holder or a designated contact listed on the account can pick these up. If necessary, log back into your account and add Contacts/Authorized Users.

INACTIVE ACCOUNT CLOSING… As of January 1, 2019, the Hammock Dunes Bridge will close accounts that have been unused for a period of 12 months or more. This is per the account contract that the customer signed when the account was opened. Any monies in the account will be forfeited at the time the account is closed. To avoid fund forfeiture the account must be used once in the preceding 12 months. Thank you for your cooperation in this matter. The applicable contract language is as follows: “I understand any ExpressCard account unused for a period of one (1) year will be automatically cancelled and any money remaining in the account will be forfeited.”

Only the Account Holder and any "Additional Contacts" that have been added to the account either in person or on the website may pick up ExpressCards and window decals. ID's are required.

Once signed into your account, on the top bar of the web page, go to ACCOUNT PROFILE, then ACCOUNT CONTACTS... from there just "click" on your name... a new screen will open with your information... change it as you need and choose SAVE at the bottom of the screen.

The "Loyalty Card" is a new discount offering. This card allows 10 trips for $10 on one to four axle vehicles. Over four axles are excluded. The Loyalty Card expires one year from the date of purchase and the card may only be purchased at the Toll Bridge Office located at the toll plaza.